Our Customer Success Team is at the heart of our customers' experiences on Mighty. Customers receive a dedicated Customer Success Manager (CSM) who works with them to understand their business goals, challenges, existing workflows, and legacy data structures to ensure a smooth onboarding and ongoing success.
Account Setup and Customization
A dedicated Customer Success Manager project manages account customization and setup, data migration, training, adoption, and ongoing support from end-to-end for all new customers. Starting with the Kickoff Call, CSMs work with customers to build a personalized build plan, making each MightyOS account entirely unique.
"The Mighty team has been great to work with and receptive to tweaks and changes to our implementation, which has given us a unique and custom experience and system."
Data migration can be scary, which is why our Implementation Engineers transfer customer data during implementation for them. Whether you're on spreadsheets, a CRM, a proprietary system, or all of the above, we've seen and migrated it all. We start by developing a thorough understanding of our customers' data, then deliver a custom onboarding plan so they know exactly what will be migrated, and finally do a full review before delivering them a completely migrated account.
"Mighty’s customer and data teams are experts and quickly understood our data even better than we did. They worked quickly and efficiently, and we received our migrated data in even better shape than when we started. They made us feel comfortable throughout the entire process and the results speak for themselves - 100% accuracy."
Customers receive personalized training across their entire team in order to teach them how to get the most out of their MightyOS system. In addition, they can access a library of training videos through Mighty Academy at any time.
"The training for our team was excellent. Mighty went above and beyond to make sure we got off on the right foot and were geared up to get the most out of the platform. The amount of resources they provide is astounding."
Our Customer Success team combines deep industry and technical expertise to help our customers overcome any challenge they face with customized solutions and experiences. Issues? Questions? Ideas for new features? We're all ears, and we're always here to help and deliver.
"Prompt, efficient service with great people!"